If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days, we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website.

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.

Yes, you just have to subscribe to the Di Base newsletter by filling in your email ID, and you will receive information about the latest Di Base items, articles and events.
You can find the Newsletter tab in website footer at www.dibase.store

You can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe"

If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at [email protected]

Yes. Go to the orders placed section in my account and you will see the real-time status of your order. In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email. You can also track your order from our website.

Di Base only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at [email protected] or you can file your complaint on our complaint form.
If you were to, accidentally, receive an item that you did not order, please contact our customer service department.

Yes, only if the order is not dispatched yet. You can contact our customer service department at [email protected] to get your order cancelled.

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

You can make an online purchase as a guest, without having to create a user account in the online store. At Di Base we recommend having a user account, as it will make shopping easier by saving an address book and your payment details. You also have a record of orders, returns and invoices.

You can reach our Customer Service team in the following ways:

• Email: [email protected]
• Phone: +92 (331) 988-9777
• Live Chat: Available Mon-Fri, 9 AM - 6 PM EST
• Contact Form: Click here

We typically respond within 24 hours during business days.

Our Customer Service team is available:

• Monday - Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

Email support is monitored 24/7 and we'll respond as soon as possible.

At Di Base, we take pride in the quality and craftsmanship of our products. If you receive an incorrect or damaged item, please contact us within 10 days of delivery at [email protected] with your order details and photos of the issue. Items must be unworn, unwashed, and returned in their original packaging with all tags attached.

We currently offer exchanges for size or product issues, subject to availability. Once the returned item is received and inspected, we’ll process your exchange and notify you via email.

Refunds are only issued in cases of defective or incorrect items. Approved refunds will be processed to your original payment method within 7–10 business days after the returned item is received. Shipping costs are non-refundable.

Once the return has been approved, you will receive the amount via Coupon or refund in your account. In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.

For hygiene and quality reasons, certain items such as undergarments, accessories, and sale items are non-returnable and non-refundable.

Orders can only be canceled within 24 hours of placement. Once processing begins, cancellations or modifications cannot be made.

Contact our Customer Service department and we will resolve the problem as soon as possible. WWW.dibase.store reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.

No.

In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.

At Di Base, each order is carefully processed and packed to ensure quality and accuracy. Please allow 2–3 business days for order processing before dispatch. During new launches or peak seasons, processing times may take slightly longer, but we always strive to ship your order as soon as possible

We offer nationwide delivery across Pakistan through trusted courier partners. Orders typically arrive within 3–7 business days after dispatch, depending on your location. You will receive a confirmation email and tracking details once your order has been shipped.

International shipping is available to select countries. Please contact us for international delivery. Delivery times and charges may vary based on destination and customs requirements. Customers are responsible for any import duties, taxes, or customs fees applicable in their country.

Shipping charges are calculated at checkout and depend on your delivery location. Occasionally, we offer free shipping promotions — stay updated through our website or social media channels.

Once your order has been shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your parcel directly through our courier partner’s website.

If your order is delayed or appears lost in transit, please contact us at [email protected] with your order number. We will coordinate with our delivery partners to resolve the issue promptly.

Please ensure all shipping details are entered correctly at checkout. Di Base is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

You can receive it at a private address (home, work or a drop point), but never a post office box.

For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls., if left unattended your order will be cancelled. Orders can be cancelled upon customer's request any time before they are processed, Di Base may cancel orders for any reasons which may include: Out of stock items, incorrect mobile number or technical errors.

Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 7-10 working days.
Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further. Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.

FLAT Shipping 249 PKR + FBR POS Fee 1 PKR will be charged on order within Pakistan.

It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we will send you an e-mail with the courier information with tracking details.

The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper.

By accessing or using Di Base’s website, products, or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should refrain from using our website or making any purchases.

Di Base reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage users to review these terms periodically to stay informed.

All content on this website—including images, designs, logos, text, and graphics—is the intellectual property of Di Base and protected under applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution of any material is strictly prohibited without prior written consent.

We make every effort to ensure that our product descriptions, colors, and images are accurate. However, slight variations may occur due to lighting, screen settings, or manufacturing processes. Di Base reserves the right to modify or discontinue products at any time without prior notice.

By using our website, you agree to provide accurate information and use our services only for lawful purposes. Any attempt to interfere with the operation or security of the site is prohibited. Users are responsible for maintaining the confidentiality of their account information.

Di Base shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. This includes, but is not limited to, damages related to performance issues, data loss, or unauthorized access.

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Pakistan.

At Di Base, we value your privacy and are committed to protecting your personal information. When you make a purchase or create an account, we may collect details such as your name, email address, phone number, shipping address, and payment information. We also collect limited data through cookies to improve your browsing experience and website performance.

Your information is used to process orders, communicate updates, and provide a smooth shopping experience. We may also use your data to improve our products, marketing, and customer support. Di Base never sells or shares personal data with third parties, except when required for secure payment processing or delivery services.

We use industry-standard encryption and security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform can guarantee absolute security, and users are encouraged to protect their account credentials.

We do not sell or share your personal information with third parties except as necessary to fulfill your orders (e.g., shipping companies).

Our website uses cookies to personalize content, remember preferences, and analyze traffic. You may disable cookies in your browser settings, but this may affect certain website features.

You have the right to request access, correction, or deletion of your personal data. To exercise these rights or for any privacy-related inquiries, please contact us at [email protected]

Di Base reserves the right to update this Privacy Policy as needed. Any changes will be reflected on this page, and continued use of our website constitutes acceptance of the revised policy.

Discount codes are entered just before completing payment and finalizing the order.

When you are at the payment stage, enter the code we sent you in the "Gift Card or Discount Code" field during step "3.Payment" and click Apply. You will then be able to see the discount reflected in the final purchase amount.

Don't forget that promotional codes have expiry dates, they are valid exclusively for one use on the online store.

Once you enter the code in the field "Discount code" and click on Apply only then you will see the discount reflected in the final purchase amount.

We announce our promotions on the home page of our website and through social media, newsletters and push messages on our web.

It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.

Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department at [email protected]

To change your login information, you have to first log in to your account. In the section "Login details" you can change the password and email address linked to your user account.

You have to first log in to your account, then in the "Address book" section you can add new addresses or change or delete existing ones.
You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases.

It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.

Softener is unnecessarily wasteful and results in high levels of harm to the environment.

Remember to completely dissolve detergent prior to adding clothes .Separate garments for the first few washes as the water can become coloured.

Use washing machine at full capacity. It is recommendable to use a program that consumes less energy when washing a small number of garments, which is offered by the majority of modern washing machines. Remember to empty pockets.

Always follow the indicated washing machine temperature. Colourful garments that should be washed at 60 degrees can run if washed at 40 degrees or by hand. It is not always best to wash at a lower temperature.

It is advisable to spin the clothes well prior to drying them. Remember that it is best to dry clothes outdoors. However, try to avoid exposing the garment to direct sunlight to prevent them from fading.

Classify your clothes according to the temperature level on the label and begin with one that is lower. It is better for clothes to be a little damp when ironing them. When finished, using the damp cloth remove any remnants that may have become stuck before the iron cools down.

Donate any clothes that you do not use to organizations that distribute them to people in need. This will prolong the life of your clothes.

COTTON

It shrinks if washed at too high a temperature. It withstands ironing and if it is colored, must be washed separately for the first time. It is cool, flexible and highly resistant. It tends to crease.

POLYESTER OR NYLON

They are sensitive to heat, must be washed in lukewarm water and ironed at a low temperature without using steam. They are very resistant, do not crease easily and colours stay well. They burn easily and are prone to static electricity.

If the garment is not dirty, airing and brushing them can sometimes be sufficient. This allows you save energy and your clothes will last longer.

Using detergent with ecological labels will help the environment. Try not to use more detergent than recommended by the instructions on the bottle. Using greater quantities can result in clothes staining and skin problems.